FAQ

Are your products gluten free?

Yes, they are! None of the ingredients we use contain gluten.

Can I use your hair product when I have allergies to birch pollen?

Birch water is gathered from the trunk of the tree and it is gathered before trees are pollinating. Even though none of our customers was complaining about allergic reactions and some of them have birch pollen allergies we strongly recommend to test a small amount of the product first. It is always better to be safe than sorry.

What is your return policy?

If you are not satisfied with our product you can receive full refund within 30 days of purchase. Please send us your feedback and request at orders@justbirch.ca

Do you have wholesale prices?

  Yes, if you are interested in purchasing larger amount of the products please contact us via our contact page or wholesale@justbirch.ca. We will be happy to send you information about our wholesale discounts.

Do you ship outside of North America?

We would be very happy to assist you so please kindly send us an email at: orders@justbirch.ca and we will send you more detailed information. Please note that free shipping does not apply to international orders.

Do you provide samples?

Unfortunately we currently do not have a sampling program.

If you have any other questions please contact us.